Cancellation, Return and Refund Policy

Genz lifestyle believes in providing high-quality jewellery to our customers. However, we understand that sometimes things may not go as planned.

That's why we have the following policy in place:

All sales are final. We do not offer returns or refunds for any reason, including change of mind. Therefore, please take the time to carefully pick your order.

In the unlikely event that you receive a defective item or an item that does not

match your order, we will offer an exchange.

To initiate an exchange, please email us at hi@genzlifestyle.in within 5 days of receiving your order or send us a direct message on Instagram. Please provide a clear unboxing video or a photo of the received item along with the reason for the exchange.

We will then arrange for a pickup of the 

wrong item and dispatch the correct item as soon as possible. Please note that exchanges

are only offered in the case of defective items or items that do not match your order.

We do not entertain return or refund

requests.

Exchange Policy for Ring size issue undesired product

Kindly note that we do not offer free exchanges. Total charges of IN 199( may vary depending on your location) are applicable and must be borne by the customer for all exchanges.

We understand that purchasing jewellery online can be tricky, especially when it comes to ring sizes, or you may not like something that your bought. That's why we offer exchanges. To initiate an exchange for a

ring size issue or to exchange an undesired product, please follow these steps:

1. Notify us of the issue via email hi@genzlifestyle.in or Instagram within 4 days of receiving your order. 
   
2. Carefully package and wait for the pickup of the product that will be arranged by us. Please note that the product must be in its original condition and packaging.
3. Once we receive the product, we will inspect it carefully. If the product is in its original condition and packaging, we will ship the desired size /product to
   you.

Please note that we do not cover the cost of

shipping for exchanges. We will support you in exchanging the product but it is the customer's responsibility to timely inform us

If you have any questions or concerns, please do not hesitate to contact us. We are here to help and want to ensure that you are completely satisfied with your purchase.